Information
At BAD, we pride ourselves on helping every woman feel beautiful and confident. This page is designed to answer your most common questions about our luxurious, limited edition lingerie, ensuring a seamless shopping experience from finding your perfect fit to receiving your order.
Frequently asked questions
At BAD, it all began with a passion for creating lingerie that empowers women. As a West Yorkshire-based business, we infuse personal attention and dedication into every stitch. Our approach is rooted in quality, integrity, and making you feel your most confident. Here are answers to some common questions you might have.
What are the top things customers usually ask about finding their perfect size or fit when buying our lingerie?
Our sizes are spot on, ranging from a UK 6 to an 18. If you're not completely satisfied with the fit, please feel free to return for free or exchange for a different size.
How do customers get their orders, and what should they know about delivery or picking up their lovely new lingerie?
We offer delivery straight to your door via Royal Mail, Yodel, and InPost. Standard delivery takes between 3-7 days, depending on when your order was placed. Faster 2-4 day deliveries and even next-day delivery options are also available. For our local West Yorkshire customers, physical pick-up of online orders is also an option – please contact us to arrange this.
As an online store, BAD is open 24/7 for shopping! For customer service inquiries or to arrange a physical pick-up in West Yorkshire, please contact us at [[beth1111134@gmail.com] or [[07387472630]] during standard business hours, Monday to Friday.
What are BAD's typical opening hours?
Do you offer gift cards?
Yes, BAD offers gift cards in various denominations. They make the perfect gift for someone special, allowing them to choose their favourite pieces from our stunning collections. Please visit our website or contact us for more details.
What happens if a customer wants to return or exchange something they've bought from us?
If the item is defective or damaged due to our fault, you will receive a full refund or exchange. If you've ordered the wrong size, you can change sizes by returning the item within one day of receipt for an exchange.
What makes our lingerie special (like being limited edition), and how should customers best look after their beautiful new items?
Our lingerie is limited edition, crafted from luxurious silk, lace, and cotton-elastic blends, making you look, feel, and know you are the most sexy, confident person in the world! To care for your beautiful items, we recommend [[specific care instructions, e.g., hand washing in cool water and laying flat to dry]].
Can I try on lingerie in person?
While we operate primarily online, we do offer physical pick-up for online orders in West Yorkshire. Unfortunately, we do not have fitting rooms for trying on items at our pick-up location. Please refer to our detailed sizing guide or contact us for assistance with sizing.
How can I contact BAD customer service?
You can reach our customer service team by emailing us at [[beth1111134@gmail.com]] or calling us at [[07387472630]] during business hours. We're here to help with any questions you may have about our products or your order.
Beyond the ordinary
This is where your journey to self-confidence and glamour begins. Get to know BAD and our commitment to quality and exceptional service. Join us as we celebrate your unique beauty and succeed together. We're glad you're here to be a part of our story.